Frequently asked questions

 I need more information on ARIS card. Where can I get it?

Our representative in nearest ARIS office will be glad to answer on your questions. Phones of ARIS offices are specified in section "Contacts". You can also send the inquiry from this web-site by means of the form "Request on ARIS card" in section "Contacts".

How to make an application on ARIS card?

You can fill « the Application for card(map) ARIS » which is presented in section "Contacts" on the given site. This form will transfer(transmit) your inquiry in local branch ARIS and representative ARIS will contact you within 2 working days in more details to discuss your application.

I already have ARIS card. How can I receive an additional card or make replacement of old card?

Replacement of a card or additional cards can be received easily, sent the letter or a fax with the authorized signature to address of local ARIS office which is specified in section "Contacts" on this web-site.

If I have lost the ARIS card and have ordered its replacement, whether there will be the former PIN-code?

We are sorry, but it is impossible. If the card expiry or was lost, stolen or damaged you will receive the new one with new PIN code.

What shall I do, if my ARIS card does not work?

If petrol station workers cannot help you please contact ARIS "help line " by number +7 812 449 92 85 and they will do all possible to help you. After that please contact immediately local ARIS office, which addresses are specified in section "Contacts" on this web-site to order replacement of a non-working card. The addresse and phone of nearest ARIS office you can find also in ARIS driver's guide.

How can I get the ARIS network driver's guide?

Every user of ARIS Card receves his copy of ARIS driver's guide. Please contact your local ARIS office which address is in section "Contacts" on this web-site, or send the electronic message through the form "Request on ARIS card" in section "Contacts".

I would like to receive the operative information on refuellings in ARIS network daily. Whether it is possible?

It is possible in section "For customers/Refuellings in ARIS network" in this web-site, but before you should receive the password, having filled the form " Obtaining of access password " in the same section of the web-site.  Obtain the password you can also by phone of "help line" or at local ARIS office. The information on refuellings for the last day appears on the web-site till 12:00 of current day.

How can I get current prices on petrol stations of ARIS network in various countries of the Europe?

This information you can find in section "Prices & Discounts" on this web-site.

How the system of invoicing without VAT works?

The information on invoicing without VAT you can find in section "VAT return " on this web-site.

 Whether there is a limit of refuelling on ARIS card?

To receive this information for specific country please contact your local ARIS office which address is in section "Contacts" on this web-site, or send the electronic message through the form "Request on ARIS card" in section "Contacts".

 How can I act in case of the claim on quality or quantity of fuel on concrete perol station?

The information on your actions in this case is given on this site in section "Fuel types and quality". Please contact also your local ARIS office which address is in section "Contacts" on this web-site, or send the electronic message through the form "Request on ARIS card" in section "Contacts".